MindTouch Promises Safe Crowdsourcing for Product Documentation

MindTouch Sept. 1 released a packaged solution to help companies open their product and company documentation to contribution from outside users while protecting companies from spam and other security threats. A sort of Wikipedia for enterprises, the MindTouch Collaborative Knowledge Base lets businesses allow customers or partners with little or no technical savvy to co-edit reference guides, tutorials, FAQs, files, images or videos. The wiki environment, based on the MindTouch 2009 open-source collaboration platform, includes controls for editors to accept and reject contributions, along with word blacklist, video editing, and user or IP blocking and banning.
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