Sunday, March 7, 2010

Are Crowdsourcing and Outsourcing No-Nos For Startups?

Wow! It's March already? 2010 is chugging along and as we head into the second week of March its time to look back on the highlights from this week on ReadWriteStart. In this installment of the Weekly Wrapup we talk about how startups make use of crowdsourcing, how outsiders see startup culture, and we even glean some useful lessons from one man and his dancing. And finally we take a look at South by Southwest for startups as the even draws nearer.
Chances are, if you've called customer service to enough companies, you've come across a representative who works for a call-center which has been contracted to handle a comapany's account. Large corporations that don't want to employ their own agents and maintain their own facilities will often outsource customer service to a third party, which at times can mean a company in another part of the world. Bangalore, India was famously portrayed for its role in call-center outsourcing in the Thomas Friedman book The World Is Flat, servicing many large American companies. But tools like outsourcing or crowdsourcing are not always beneficial to every breed of company
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